hunter cohort
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About the Role
1). Directly leading a team of Pre-sales Product Specialists who are responsible for supporting AEs in closing trials by providing white glove and value-add client service.
2). Driving Successful Customer Outcomes and expanding revenue by helping build deeper relationships with our clients, and influencing future lifetime value through higher product adoption.
3). Aggregating feedback and pivoting pilot programs to allow for optimal renewal rates, revenue growth, and uncovering the key support PS can offer to our revenue organisation. As part of this, taking initiatives is key to continuously improving our organisation & updating internal processes.
4). Coaching and mentoring members of your team on development, call coaching, implementing best practices, and establishing accountability across the team.This includes adapting your managerial style to each direct report to effectively support and challenge them.
5) . Providing transparency and insight of your team’s performance to the leadership team, which includes tracking and reporting day-to-day metrics.
6). Recruiting top talent for your growing team while maintaining a high bar of excellence.
7_. Building impactful relationships with cross-functional leaders (Sales, Account Management, Sales Enablement, Product, Marketing, etc.) to ensure alignment and drive successful growth outcomes.
8). Diligently learn about our product and feed additional ideas to bridge the gap between feature roll-outs, the future roadmap, and user requests for platform updates.
Requirements
We’re looking for people who can:
Solution Design & Proposal Development: Work closely with the sales team to develop tailored loyalty solutions for prospects and clients. This includes understanding the customer’s pain points, defining requirements, and designing solutions that align with their business goals.
Client Engagement & Discovery: Participate in customer meetings to capture requirements, provide technical guidance, and deliver high-impact presentations, demos, and proof of concepts (PoCs) that showcase the value of Capillary’s loyalty solutions.
Loyalty Expertise: Leverage your deep knowledge and experience in loyalty programs to consult with clients, ensuring that proposed solutions align with best practices in customer engagement and retention strategies.
Collaboration: Work collaboratively with cross-functional teams including sales, product management, and customer success to ensure a seamless handover from pre-sales to post-sales implementation.
Market Intelligence: Stay informed about loyalty trends, competitors, and emerging technologies to continuously improve solution offerings and provide strategic input into product roadmaps.
Thought Leadership: Act as a subject matter expert (SME) at industry events, conferences, webinars, and client workshops to strengthen Capillary’s presence in the loyalty space.
Technical Documentation: Develop technical proposals, RFP responses, and solution blueprints that effectively communicate the value and architecture of Capillary’s loyalty solutions.
Pipeline Support: Assist the sales team in moving deals through the pipeline by addressing technical objections, offering in-depth product knowledge, and ensuring that the proposed solutions meet client needs.
Product Feedback: Provide feedback to the product team on customer requirements and trends, helping to shape future loyalty offerings.
About the Company
We are proud to represent a global AI technology innovator founded in 2010. A creator of leading machine learning technologies which provide an unparalleled level of data insights for a vast array of clients. They equip investors, companies, and consumers with the right data at speed to make better informed business decisions.
This client has a reputation for its culture and investing in its employees. Recruiting from a diverse set of people , skills & backgrounds, you'll be working with some of the brightest in the industry. They have experienced exponential growth over recent years and looking to expand into new geographies after securing series C funding.
They have ambition to continue growing their teams and addressing global markets. The offer a hybrid or fully remote working environment with colleagues dotted both globally & locally for support.